Your jClub Order #2020863 and Order #2033305 I would like my refund of $159.96.

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I placed an order on February 25, 2020 for draperies for my sister for her birthday. They have been writing to me daily to tell me they are being mailed and then nothing 🙁 she has never received her draperies and I cannot get a response when I write And I have not gotten my refund back. Can you help me?